Your jewellery is under warranty for 12 months from date of purchase - with proof of purchase.
I do not offer refunds generally,
I offer free repairs forever.
Warrenty does not cover misuse.
Examples of misuse:
Trodding on, standing on, damage by force.
Damage by being ripped from ones body.
Jewelley caught on something and was torn apart by force. (You can choke if they couldnt do this.)
The jewellery was damaged by chemicals such as chlorine.
It was lost post recieving.
Pulling/tugging on your jewellery.
Meaning if your jewellery has been damaged I will repair it but on a case to case basis there may be an extra charge for misuse.
If your jewellery is 1/1 there are no replacements available. I simply cannot replicate them again.
As I am a small business, please understand that most of my income from Almondsugary goes back into Almondsugary meaning materials to make. I do not have insurance.
Everything is handmade and while I do my best to make sure my materials are quality and I have constructed them to a high standard. Sometimes the unpredictable can happen and if it does I want to repair it for you and make sure it doesnt happen again!
Thank you so much for your understanding.